Where is Steve's Leaves located?
We are located in the Dallas, Texas area but ship nationwide. Our greenhouses are not open to the public and we do not have a retail store. Ordering is only available online or from one of our authorized retailers.
How long will it take to receive my plants?
All orders are shipped the following week after they are placed. Shipping takes place Monday through Friday, depending on how many orders we receive. Shipping time will vary depending on your location but should take one to three business days.
Will my plant look like the pictures on this site?
All pictures on this site show mature specimens. Your plant will vary depending on the size purchased.
How can I contact you?
Visit our Contact Us page and fill out the request form. We will respond within two business days.
What is your return policy?
If you are unhappy with your purchase we are happy to provide a store credit or replace the plant within 30 days. Please note that shipping costs are not refundable.
Do you have ________ plant in stock?
All of the plants we have available are listed online. If you find an item not in stock please sign up to be notified by email when it returns.
Do you include heat packs for cold weather?
Temperatures are checked prior to shipping to determine if it is safe to ship and if a heat pack is needed.
- Above 31 degrees doesn’t require a heat pack and one could actually damage the plants
- 21 – 31 degrees is shipped with a heat pack
- Below 21 degrees is held for a max of two weeks before being cancelled & refunded (some situations warrant an extension to the two week policy, at our sole discretion)
You will receive an email if your order is too cold to ship by end of the day on Saturday of the shipping week. This entire process is completely manual, so we do ask that you please be patient & understanding; we will get the information to you as soon as possible!!
Do you have a wait list?
We do not have wait lists. As simple as this sounds it is a very overwhelming task keeping track of 1000s of names and plants. But we do have a new feature that allows you to be emailed when an item comes back in stock.
Can I combine orders?
We can as long as the request is done by midnight on Saturday. We are very busy packing on Mondays and Tuesdays, and it is all hands-on deck. We most likely will not see any other requests until it is too late. The partial refund on shipping will happen later that week. We will try our best, but is some cases are unable to make it happen.
Can I add to my order?
We cannot add an item to your existing order, but if you place an additional order before Saturday at midnight the orders will be combined for shipping if possible (see above).
What is your guarantee?
We guarantee live arrival on all our plants. And have a 30-day replacement guarantee on most. Please see item description for exceptions. We do reserve the right to reject any claims where our receiving instructions we not followed. Or where negligence or purposeful damage has been done. Photos may be requested of plants.
Do you sell wholesale?
Our wholesale program is currently on hold, but if you would like to be added to our wholesale wait list you can fill out our contact form and select “wholesale” from the drop down list.
Are you open to the public?
No sorry. We are not set up with the staff and facilities to allow the public to visit. We can arrange for groups like garden clubs and plant societies to take tours though.
Do you take special orders?
At one time we could but it is no longer manageable for us to custom grow plants for groups or individuals. Please sign up to get an email when that plant comes back in stock on the items page.
Do you ship outside the U.S.A.?
No, I am sorry but at this time we are not able to ship outside the U.S.A.