FAQ

Where is Steve's Leaves located?

We are located in the Dallas, Texas area but ship nationwide. Our greenhouses are not open to the public and we do not have a retail store. Ordering is only available online.

Are there limitations to coupon codes?

Only one coupon code can be used per transaction. Products excluded from discounts and minimum spends include gift cards, auctions, WYSIWYG and WSA. Sales tax, shipping & handling are also excluded from all discounts.Offers are not redeemable for cash or gift cards, nor are they valid toward previous purchases. Offers may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offers are valid on in-stock items only. No rain checks issued.

How long will it take to receive my plants?

All orders are shipped the following week after they are placed. Shipping takes place Monday through Friday, depending on how many orders we receive. Shipping time will vary depending on your location but should take one to three business days. Expedited shipping methods do not change the handling time of your order, but do decrease the time your plants will spend in the mail once shipped.

Will my plant look like the pictures on this site?

The main picture of each plant generally shows a mature specimen. Most plants also include a second photo that represents the size of the plant that will be shipped.

How can I contact you?

Visit our Contact Us page and fill out the request form. We will respond within two business days.

What is your return policy?

We do not accept returns due to the delicate nature of the plants. If you're unhappy with your purchase please submit photos to support@stevesleaves.com and we'll be happy to evaluate the plant for a replacement or store credit provided the "What to Do When Your Plant Arrives" instructions have been followed and you're within the 30 day warranty period. Original shipping costs will not be refunded nor provided as a store credit.

Do you have ________ plant in stock?

All of the plants we have available are listed online. If you find an item not in stock please sign up to be notified by email or text message when it returns.

Do you include heat packs for cold weather?

Starting 10/22/21 we will only be providing heat packs on orders that include the purchase of Winter Shipping Assurance. When WSA is purchased we will personally check the temperatures in your area and will include a heat pack based on the following rules.

• Above 31 degrees doesn’t require a heat pack and one could actually damage the plants
• 21 – 31 degrees is shipped with a heat pack
• Below 21 degrees is held for a max of two weeks before being cancelled & refunded (some situations warrant an extension to the two week policy, at our sole discretion)

You will receive an email if your order is too cold to ship by end of the day on Saturday of the shipping week. This entire process is completely manual, so we do ask that you please be patient & understanding; we will get the information to you as soon as possible!!

Do you have a wait list?

We do not have wait lists per se, but if a plant you want is currently out of stock you can sign up to be notified as soon as it becomes available. You can choose to be notified by text or email so you won't miss out.

Do you combine orders?

Combining orders is part of our weekly shipping process and is done so without request, when possible. Any orders placed from Sunday-Saturday that have the same name, shipping address, and email address/account will be combined whenever possible. Combining orders is not guaranteed and sometimes things happen outside of our control and is not possible. When orders are combined, a partial shipping refund will be issued back via gift card within a week of the combined order package being shipped.

Auction orders and WYSIWYGs are not combined with any other order.

Monstera deliciosa var. borsigiana albo-variegata's from the auctions are always shipped individually and will not be combined with other plants or orders. You must select FedEx Overnight when purchasing a variegated Monstera deliciosa.

Can I add to my order?

We cannot add an item to your existing order, but if you place an additional order before Saturday at midnight the orders will be combined for shipping if possible (see above).

What is your guarantee?

We guarantee live arrival on all our plants ,and have a 30-day replacement guarantee on most. Please see item descriptions for exceptions. We do reserve the right to reject any claims in which our "what to do" guidelines were not followed, or where negligence or purposeful damage has been done. Photos may be requested of plants. During the winter, the guarantee only applies to damage not caused by cold weather. We offer Winter Shipping Assurance for extra protection against harsh winter conditions.

Do you sell wholesale?

Our wholesale program is currently on hold, but if you would like to be added to our wholesale wait list you can fill out our contact form and select “wholesale” from the drop down list.

Are you open to the public?

No sorry. We are not set up with the staff and facilities to allow the public to visit. We can arrange for groups like garden clubs and plant societies to take tours though.

Do you take special orders?

At one time we could but it is no longer manageable for us to custom grow plants for groups or individuals. Please sign up to get an email when that plant comes back in stock on the items page.

Do you ship outside the U.S.A.?

At this time we are not able to ship outside the US.

Do you collect state taxes?

In June 2018, the Supreme Court of the United States ruled that states can require online sellers to collect sales tax based on the volume or value of transactions into a state, also known as economic nexus.

As of October 2021, we are required to collect taxes in the following states: Ohio, North Carolina, Virginia, New Jersey, Georgia, Michigan, Maryland, Nevada, Minnesota, Indiana, Utah, Hawaii, Kentucky, Washington DC, Washington, California, Pennsylvania, Louisiana, Illinois, Texas, Florida, and Arkansas.

As of 2/20/2024 we are no longer required to collect tax for the state of Colorado, and it is up to each customer to report their purchases to the state comptroller.