Starting Mondays, we ship all orders that were placed from Sunday through Saturday of the previous week. We try to work as quickly as possible but it may take up to 7 days to fulfill your order.

Orders are shipped Monday through Friday in the order that they were placed. Processing combined orders takes slightly longer, so those orders will typically be sent out later in the week.

Once your order is shipped you will receive a confirmation email with your tracking information. 

All requests to cancel or remove plants from an order must be submitted by Saturday at midnight of the week you place the order so that we have time to accommodate your request before the processing of the order on Sunday. Email us at support@stevesleaves.com to request to edit your order!

We will automatically combine orders that have the same name, shipping address and email address/account into a single shipment. All orders placed between a given Sunday to Saturday period will be combined and shipped out the following week. Auctions, Live Sales, and WYSIWYGs may not be combined. 

You will receive a partial shipping refund within a week of the combined orders being dispatched and your shipping notification will show all of the plants from all of the orders that were combined.

While we will make every attempt to combine orders, there may be occasions where it isn’t possible due to unforeseen circumstances and we hope you understand. Email us at support@stevesleaves,com to best ensure your order is combined, if possible.

Winter Shipping Assurance (WSA) is not strictly for a heat pack. WSA is for us to personally check the temperatures in your area, add a heat pack or additional packing materials like bubble wrap or foam lining the box, and/or for us to determine if there are specific days of shipping that we should avoid due to temperatures. Additionally, purchasing WSA keeps the plants covered under warranty in the event something does occur in transit or within the 30-day warranty period.