Temperatures are checked prior to shipping to determine if it is safe to ship and if a heat pack is needed.
– Above 31 degrees doesn’t require a heat pack and one could actually damage the plants
– 21 – 31 degrees is shipped with a heat pack
– Below 21 degrees is held for a max of two weeks before being cancelled & refunded (some situations warrant an extension to the two week policy, at our sole discretion)
You will receive an email if your order is too cold to ship by end of the day on Saturday of the shipping week. This entire process is completely manual, so we do ask that you please be patient & understanding; we will get the information to you as soon as possible!!