FAQ

We are located in the Dallas, Texas area but ship nationwide. Our greenhouses are not open to the public and we do not have a retail store. Ordering is only available online or from one of our authorized retailers.

All orders are shipped weekly on Monday or Tuesday. Shipping will vary depending on your location but should take one to three business days.

All pictures on this site show mature specimens. Your plant will vary depending on the size purchased.

Visit our Contact Us page and fill out the request form. We will respond within two business days.

If you are unhappy with your purchase we are happy to provide a refund or replace the plant within 30 days. Please note that shipping costs are not refundable.

All of the plants we have available are listed online. If you find an item not in stock please sign up to be notified by email when it returns.

Temperatures are checked prior to shipping to determine if it is safe to ship and if a heat pack is needed.
– Above 31 degrees doesn’t require a heat pack and one could actually damage the plants
– 21 – 31 degrees is shipped with a heat pack
– Below 21 degrees is held for a max of two weeks before being cancelled & refunded (some situations warrant an extension to the two week policy, at our sole discretion)

You will receive an email if your order is too cold to ship by end of the day on Saturday of the shipping week. This entire process is completely manual, so we do ask that you please be patient & understanding; we will get the information to you as soon as possible!!

We do not have wait lists. As simple as this sounds it is a very overwhelming task keeping track of 1000s of names and plants. But we do have a new feature that allows you to be emailed when an item comes back in stock.

We can as long as the request is done by midnight on Saturday. We are very busy packing on Mondays and Tuesdays, and it is all hands-on deck. We most likely will not see any other requests until it is too late. The refund on shipping will happen later that week. We will try our best, but is some cases are unable to make it happen.

The answer is yes and no. We cannot actually add to a order that has been paid for but you can place a second order and put in the comments section to add to an existing order number. As long as this is done on Sunday, we can add the items to your order and refund the excess shipping.

We guarantee live arrival on all our plants. And have a 30-day replacement guarantee on most. Please see item description for exceptions. We do reserve the right to reject any claims where our receiving instructions we not followed. Or where negligence or purposeful damage has been done. Photos may be requested of plants.

Our wholesale program is currently on hold, but if you would like to be added to our wholesale wait list you can fill out our contact form and select “wholesale” from the drop down list.

No sorry. We are not set up with the staff and facilities to allow the public to visit. We can arrange for groups like garden clubs and plant societies to take tours though.

At one time we could but it is no longer manageable for us to custom grow plants for groups or individuals. Please sign up to get an email when that plant comes back in stock on the items page.

No, I am sorry but at this time we are not able to ship outside the U.S.A.

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